Service Agreement

By submitting our customer onboarding form, approving an estimate, or otherwise providing written or electronic acceptance of service, you authorize SUNCOAST POOL PROS LLC ("Company," "we," or "us") to provide professional swimming pool maintenance at the service address provided.

Electronic submission of our onboarding form constitutes electronic acceptance of this Service Agreement.

Who this Agreement applies to:

• Direct Enrollment: This Agreement applies to customers who enroll directly with Suncoast Pool Pros — by submitting our onboarding form, approving an estimate, or providing written or electronic acceptance.
• Service Without a Signed Agreement: Where we service a pool without a signed agreement or an accepted Service Proposal — for example where service began informally, or has continued from an earlier arrangement — your request for service and your continued acceptance of it constitute your agreement to these terms, and they bind you in the same way. Acceptance by conduct does not, by itself, entitle you to any particular service inclusion: the flat-rate chemical coverage, the annual filter service, and the "Always Blue" guarantee apply only where they are set out in a Service Proposal you accepted, or have otherwise been confirmed to you in writing.
• Acquired or Transferred Accounts: Accounts we take over from another service provider are not automatically bound by this Agreement. Until the customer affirmatively accepts it, the account is serviced on a month-to-month transitional basis, and the flat-rate chemical inclusions and "Always Blue" guarantee in this Agreement do not apply. Service inclusions we introduce after an account transfers — such as an annual filter service — apply to that account only where set out in a Service Proposal the customer accepted, or otherwise confirmed to them in writing.
• Condition of Transferred Pools: Because a transferred pool's prior care and condition are outside our knowledge and control, an acquired pool may require an initial assessment and, if needed, a one-time recovery or balancing service, quoted and approved before work proceeds. The flat-rate and guarantee terms take effect once the customer accepts this Agreement and the pool is confirmed to be in standard, balanced condition.

Condition of the pool at start of service:

• Pre-Existing Conditions: Any condition of the pool, its surfaces, or its equipment that exists before our first service visit — including surface staining, scale, etched or deteriorating finishes, worn or aging equipment, prior water-chemistry damage, or deferred maintenance — is considered pre-existing, whether or not it was visible or known at the time service began. Suncoast Pool Pros is not responsible for pre-existing conditions or for issues that develop from them.
• Baseline Documentation: We may document the pool's condition at or near the start of service through photos, notes, or water-test results. Our service records — including visit logs, chemical readings, and photos — serve as the primary record of the pool's condition and the services performed.

What your flat rate covers is set out in the Service Proposal you accepted, and where this Agreement and that Proposal differ, your Service Proposal governs. If you did not receive a Service Proposal — for example where your account transferred to us with a route acquired from another provider, or where service began informally — this section describes our recurring service in general terms only and does not by itself add an inclusion to your account. The chemical, salt-system and filter-service coverage described below applies only where it is set out in a Service Proposal you accepted, or has otherwise been confirmed to you in writing; where it has not, those items are not included in your rate.

Recurring service generally includes:

• 100% All-Inclusive Chemical & Salt Management: Testing and balancing of the standard and specialty maintenance chemicals a standard, balanced pool requires — including Liquid/Tab Chlorine, Muriatic Acid, Shock, Salt, Stabilizer, Phosphate Removers, and routine algaecide — in the normal quantities needed to keep that pool clear.
• Full Salt System Maintenance: Routine inspections and periodic acid-washing/cleaning of the salt cell to ensure optimal chlorine production.
• Surface skimming and debris removal
• Brushing pool walls, steps, and tile line
• Emptying skimmer, pump, and cleaner baskets

Service schedules may occasionally adjust due to weather, holidays, safety conditions, or operational needs.

Recurring weekly service does not include:

• Equipment Repairs: Troubleshooting, diagnostics, parts replacement, or labor for mechanical failures (e.g., failed motors, leaking housings, or expired salt cells).
• Filter Components: Replacement of filter media, cartridges, grids, or internal filter components — except where your Service Proposal states that an annual filter service is included, in which case that service covers the items named in it. Filter housing parts, and DE grid replacement including torn grids, are not included in any case.
• Extreme Corrective Actions: "Green-to-Clean" recoveries or heavy debris removal required due to storms, "Acts of God," construction runoff, or pool neglect prior to start of service.
• Any service outside routine weekly maintenance without prior approval

Chemical & Salt Coverage Exceptions: Suncoast Pool Pros provides all chemicals, salt, and cell maintenance required for the operation of a standard, balanced pool. To honor this flat-rate model, the following exceptions apply:

• Customer Interference: If the Customer or a third party adds salt, chemicals, or foreign substances to the water without our written consent, a Restoration Fee will apply to return the pool to balance.
• Excessive Dilution: Extreme chemical loss caused by leaving a fill-hose running, pool draining/refilling, or structural leaks is not covered under the flat rate.
• Equipment Failure: Imbalances caused by malfunctioning customer equipment (broken pumps or old/expired filters) are not covered until the equipment is repaired/replaced.
• Severe Algae & Heavy Treatment: The flat rate covers algaecide, shock, and chlorine in the routine quantities a standard, balanced pool requires. Severe, recurring, or chemical-resistant algae blooms — including black, mustard, or green algae, and blooms driven by heat, heavy rainfall, high bather load, shade, debris, water features, or circulation limitations — can require specialty algaecides, copper- or polymer-based treatments, metal sequestrants, clarifiers, or chlorine in quantities well beyond routine maintenance. Any treatment beyond routine levels is billed separately at current market rates, quoted per treatment and approved by the Customer before work proceeds.
• Exclusive Control: To maintain our "Always Blue" guarantee, Suncoast Pool Pros must maintain exclusive control over water chemistry.

For customers not enrolled in recurring weekly maintenance (e.g., One-Time Cleanups, "Green-to-Clean" recoveries, or Storm Cleanups):

• Prepayment Required: Full payment for the estimated labor and initial service call is required in advance to secure a service date. Work will not commence until payment is confirmed.
• Chemicals & Materials: Unlike our recurring weekly service, chemicals and salt are not included in a flat rate for one-time jobs. Any chemicals required to stabilize the water will be billed separately at current market rates upon completion of the visit.
• Scope of Work: Service is strictly limited to the specific tasks outlined in the approved estimate.
• No Ongoing Guarantee: A one-time service visit does not constitute an ongoing maintenance agreement or a guarantee of future water clarity once the technician leaves the site.

• Recurring Weekly Service: Service is billed monthly in advance unless otherwise agreed. Invoices not paid within 10 days of the due date may incur a $25 late fee. Accounts more than 15 days past due may be subject to service suspension until the balance is cleared.
• Annual Prepayment: Where a full year of recurring service is prepaid, the twelfth month is provided free and applied at the end of the term — you pay for eleven months and the twelfth is on us. Prepaid service is not billed monthly during the term. Early cancellation is handled under the Cancellation Policy below.
• One-Time & Specialty Service: Full payment for estimated labor and service calls is required in advance to secure a service date. Work will not commence until prepayment is confirmed. Any additional materials or chemicals used during the visit will be invoiced immediately upon completion and are due upon receipt.
• Payment Methods: A valid payment method should remain on file unless other terms are agreed to. Certain payment methods may include processing fees reflecting actual transaction costs where permitted by law.
• ACH Auto-Pay Discount: Where a proposal offers a discounted rate for bank transfer (ACH) on auto-pay, that rate applies for as long as ACH auto-pay remains active on the account. Paying by card or by check is billed at the standard rate quoted — no card fee or surcharge is added. If ACH auto-pay is cancelled or fails repeatedly, billing reverts to the standard rate from the next invoice, and we will tell you before that happens. The discount does not apply to annual prepayment, which already carries the free twelfth month.
• Returned Payments: Customer is responsible for any declined payment or returned payment fees.
• Invoice Disputes: Any billing dispute must be raised in writing within 30 days of the invoice date. Invoices that are paid, or that are not disputed in writing within that period, are deemed accurate and accepted.
• Transparency: We strive to maintain transparent pricing and consistent billing across all service types.

Suncoast Pool Pros periodically reviews service pricing to reflect changes in chemical costs, labor, fuel, equipment, insurance, and general operating expenses. We reserve the right to adjust service pricing as necessary to maintain consistent service quality and operational standards.

Customers will receive at least 30 days written notice prior to any pricing adjustment. Written notice may be provided in accordance with the Communication & Written Notice section of this agreement.

Continued service after the notice period constitutes acceptance of the updated pricing.

Suncoast Pool Pros does not require long-term contracts.

New customers who have accepted this Agreement have a two-week money-back guarantee. If you are not happy with the service, tell us within fourteen days of your first service visit — on weekly service, any time before your third visit — and we will cancel and refund everything you have paid us, in full, including an annual prepayment in its entirety. The 30-day notice requirement below does not apply within that period, and you are not charged for the visits already completed.

After that, the following applies:

A minimum 30-day written notice is required to cancel recurring service.

Service and billing will continue during the notice period to maintain scheduling consistency and route efficiency.

If you have prepaid for a year, you may cancel at any time and we refund every month you have not used, calculated at the standard monthly rate. Because the free twelfth month is applied at the end of the term, it is earned by completing the year. The 30-day notice period above counts as service used.

For purposes of this agreement, "written notice" includes communication provided via email, text message (SMS), customer portal notification, invoice messaging, or other documented electronic communication.

Phone calls alone do not constitute written notice unless followed by written confirmation.

Customers are responsible for keeping contact information current so important service communications can be delivered.

To ensure consistent service quality, customers agree to:

• Provide safe, unobstructed access to the pool and equipment
• Maintain proper water level between service visits
• Avoid adding chemicals or treatments without notifying us
• Inform us of landscaping, fertilizer application, construction, or exterior work that may impact water quality
• Ensure electrical power to pool equipment remains operational
• Maintain a functioning garden hose and water supply
• Secure pets during service visits
• Maintain pool equipment in operational condition
• Notify us promptly of access changes, scheduling concerns, or exterior work

Failure to meet these conditions may result in missed service, additional charges, or temporary suspension of service.

Routine maintenance supports water clarity but cannot guarantee results when equipment problems exist.

• Repair recommendations will be communicated when issues are identified.
• Diagnostic visits may incur service charges.
• Declined repairs may impact water clarity or equipment performance.

Suncoast Pool Pros is not responsible for issues caused by aging equipment, improper installation, pre-existing damage, or declined repairs.

Repairs, installations, cleanups, or specialty services:

• Are quoted separately from routine maintenance or recurring weekly service
• Require approval before work begins
• May require deposits for parts or larger projects

Diagnostic service time may be billable even if repairs are declined.

Construction, remodeling, pressure washing, landscaping, painting, roofing, or similar exterior work near the pool can significantly impact water quality, water chemistry, and equipment operation.

These activities may introduce debris, dust, plaster, chemicals, or contaminants into the pool.

Suncoast Pool Pros is not responsible for water clarity issues, chemical imbalance, or equipment strain resulting from such activities. Additional cleaning, chemicals, or service visits required will be billed separately.

Customers are encouraged to notify us in advance of planned exterior work whenever possible.

Florida weather conditions — including heavy rain, storms, hurricanes, high winds, or landscaping debris — may significantly impact pool conditions.

• Water chemistry may fluctuate
• Debris or contaminants may enter the pool
• Additional chemicals or service may be required

Additional service required due to environmental factors may incur additional charges.

Customers are responsible for maintaining proper water level at all times.

We are not responsible for:

• Damage caused by low water levels
• Pool leaks or structural issues
• Underground plumbing failures
• Pre-existing equipment conditions
• Surface staining, scale, etching, discoloration, or delamination arising from pool age, construction materials, metals, source water, or water-chemistry history predating our service

Cosmetic and surface conditions of this kind typically develop over months or years. They are not caused by routine professional maintenance and are excluded from our responsibility.

Service may be postponed if conditions are unsafe, including:

• Severe weather
• Electrical hazards
• Aggressive animals
• Unsafe or obstructed access

Missed visits due to safety conditions may not always be rescheduled the same week.

While reasonable care is exercised in all services:

• We are not responsible for pre-existing pool or equipment issues.
• Liability is limited to the most recent monthly service charge where permitted by law.
• Indirect or consequential damages are excluded where legally allowed.

Customer satisfaction is extremely important to us. If concerns arise, please contact us directly first so we can work toward a fair resolution.

Claims notice window:

• Prompt Written Notice: Any concern about the quality or completeness of a service visit must be reported to us in writing within 14 days of that visit. Concerns not raised within this window are waived, and the services for that period are deemed performed and accepted.
• Payment as Acceptance: Payment for recurring service without a written complaint constitutes acknowledgment that the services during the paid period were performed satisfactorily. A Customer may not accept and pay for service over an extended period and later assert that the pool was neglected or improperly serviced during that same period.
• Opportunity to Cure: Before pursuing any claim or payment chargeback, the Customer agrees to provide written notice describing the issue and to allow us 30 days and reasonable access to investigate and correct it.
• Claim Deadline: To the fullest extent permitted by law, any claim arising out of or relating to services under this Agreement must be brought within one (1) year of the service visit giving rise to the claim.

This Agreement is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction and venue of the state and federal courts located in Pinellas County, Florida.

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Our failure to enforce any provision of this Agreement is not a waiver of that provision or of our right to enforce it later.

This Agreement, together with any estimates, invoices, or written terms expressly referenced herein, constitutes the entire agreement between you and Suncoast Pool Pros LLC regarding the services described, and supersedes any prior or contemporaneous discussions, representations, or agreements. Any changes to this Agreement must be made in writing as described in the Communication & Written Notice section.

We may update this Agreement from time to time as our services, costs, or legal requirements evolve. Customers will receive at least 30 days written notice of material updates, provided in accordance with the Communication & Written Notice section. Continued service after the notice period constitutes acceptance of the updated Agreement.

Suncoast Pool Pros LLC is not liable for any delay, interruption, or failure to perform service caused by events beyond our reasonable control, including but not limited to severe weather, hurricanes, floods, fires, natural disasters, "Acts of God," power or water outages, supply shortages, labor disruptions, or government actions.

In such events, we will make reasonable efforts to resume service as soon as conditions safely allow.

Suncoast Pool Pros LLC may assign or transfer this Agreement, in whole or in part, to a successor or affiliated entity, including in connection with a sale or reorganization of the business. The Customer may not assign or transfer this Agreement without our prior written consent.

By submitting onboarding information, approving service, or continuing recurring service, you acknowledge that:

• You have read this Service Agreement
• You understand the policies outlined above
• You agree to these terms of service with Suncoast Pool Pros

Electronic submission of our onboarding form constitutes legally binding electronic acceptance of this agreement.